This post is brought to you by Regions Bank, a member of FDIC. While this post is sponsored, all opinions expressed here are my own.
As a personal finance blogger, I’ve watched how technology has made managing money more accessible and user-friendly. Today you can check balances, deposit checks, pay bills, and handle most banking tasks from your phone. That convenience is fantastic, but it doesn’t replace the value of face-to-face interaction—especially for people like me who work online and often crave a little human contact.
Living on a sailboat illustrates this well: you can go days without seeing anyone beyond your crewmate, so in-person conversations matter. For many of us, those interactions keep things balanced and feel more personal than a notification or app alert.
Regions Bank recognizes this balance between digital convenience and human service. While their mobile app already supports payments, person-to-person transfers, check deposits, and more, they’re also rethinking branch design to make in-person visits simpler, faster, and more pleasant.
The classic image of a bank—with rope lines, high counters, and bankers tucked away in private offices—is changing. Regions’ redesigned branches combine advanced technology with a modern, approachable look and make it easier to connect with a person when needed.
Their newest innovative branch location—St. Louis!
I was excited to share this sponsored post because one of the newest modern, customer-focused Regions locations opened in my hometown of St. Louis. Regions Bank operates more than 1,400 branches across the South, Midwest, and Texas, and this new location is conveniently close to where my family and I used to live.
The St. Louis branch is at 7 South Vandeventer Ave, St. Louis, MO 63108—just a short distance from IKEA and Saint Louis University. It opened December 3, 2018.
Alongside DepositSmart ATMs that let you make deposits, withdraw cash, and check cashing at your convenience inside a secure vestibule, this branch includes several customer-focused improvements.
No more teller lines
Regions is removing the traditional roped-off teller lines. Instead of waiting while someone searches for an ID, a banker will greet you at the door, ask how they can help, and direct you to the appropriate service. That might be a video teller machine for quick transactions, or immediate assistance for opening accounts and other services—no separate appointments required.
Video Tellers
For routine needs like check cashing or withdrawals, Regions is adding video teller machines to speed service. These kiosks connect you live with a Regions Video Banker via two-way video. The banker can complete transactions and answer general questions—often during extended weekday hours, weekends, and many holidays—making banking more flexible for busy schedules.
Virtual Concierge
Regions’ Virtual Concierge extends personal service into digital channels. You can connect with a banker online to get help with mobile or online banking, remote check deposits, or basic financial planning guidance. This service is available from the redesigned branch kiosks and also through email, chat, phone, and professional networking channels.
What should you look for in a bank?
When choosing a bank, consider the balance between digital convenience and in-person support. Look for robust mobile and online tools for everyday tasks, but also value branches that offer easy, welcoming access to people who can help with more complex needs. Efficient self-service options like secure ATMs and video tellers, combined with a concierge-style approach to in-branch assistance, create a smoother experience. Extended service hours, clear guidance upon arrival, and flexible ways to connect with bankers—whether in person or virtually—can make a real difference in your banking experience.
Regions is redesigning branches to reflect how customers live and work today: blending technology with human interaction to deliver both convenience and personalized service. Whether you primarily bank on your phone or prefer occasional in-person help, these changes aim to make banking more accessible, efficient, and friendly.